Refund policy
At Noorva, we want you to love every purchase. If you're not completely satisfied, we're here to help.
Returns
- We accept returns within 7 days of delivery
- Items must be unused, unwashed, and in original condition with all tags attached
- Items purchased on sale or during promotional offers are not eligible for return
Exchanges
- Exchanges are accepted within 7 days of delivery for a different size or colour, subject to availability
- To request an exchange, contact us at [your email] with your order number and reason for exchange
Non-Returnable Items
- Customised or stitched garments
- Innerwear, accessories, or jewellery (for hygiene reasons)
- Items damaged due to misuse or improper care
How to Initiate a Return or Exchange
- Email us at [your email] or WhatsApp us at [your number]
- Share your order number and photos of the item
- Our team will respond within 2 business days
Refunds
- Approved refunds will be processed within 5-7 business days to your original payment method
- Shipping charges are non-refundable
Noorva reserves the right to reject returns that do not meet the above conditions.